Return and Refund Policy

 

At The Diesel Center, we are committed to ensuring customer satisfaction. However, due to the nature of our business model, all returns and refunds are subject to the policies and discretion of our vendors. Please review the following guidelines carefully:

 

Vendor Discretion

• All returns and refunds are governed by the individual policies of our vendors. Diesel Parts Broker acts as an intermediary and will facilitate communication between the customer and the vendor to the best of our ability.

 

Order Cancellation

• Once an order has been shipped, it cannot be canceled for any reason. We recommend reviewing your order carefully before finalizing the purchase. If an order has not been shipped It may be able to be canceled. Any custom orders such as engines or custom engine builds cannot be canceled. 

 

Return Process

• Initiation: Upon receiving the product, if you wish to initiate a return, please contact our customer service team within 30 days of delivery.

• Authorization: Our team will coordinate with the respective vendor to determine the eligibility of the return. If approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

• Condition: Products must be returned in their original condition, unused, uninstalled, and in the original packaging. Items that have been modified, installed, or show signs of use are not eligible for return.

 

Restocking Fees and Return Shipping

• Restocking Fee: Returns may be subject to a restocking fee of up to 30%, depending on the vendor's policy. This fee will be deducted from the refund amount.

• Return Shipping: The customer is responsible for covering the cost of return shipping unless the return is due to an error on our part or that of our vendor.

 

Vendor Errors and Defective Products

• If you receive a defective product or an item that differs from what was ordered, please notify us immediately. In such cases, Diesel Parts Broker or our vendor will cover the costs associated with returning the item and provide a replacement or full refund, as appropriate.

 

Refund Process

• Once the returned item is received and inspected by the vendor, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a specified timeframe, typically within 7-10 business days.

 

Non-Returnable Items

• Certain items are non-returnable, including but not limited to:

  • Electrical components

  • Special order items

  • Items without original packaging

  • Items returned without a valid RMA number

 

Important Considerations

• Inspection: Please inspect all items upon delivery. Any discrepancies or damages should be reported to us within 7 days of receipt.

• Documentation: Retain all documentation, including invoices and shipping labels, as they may be required for the return process.

• Compliance: Ensure that all returns comply with the vendor's specific return policies, which will be communicated to you during the return process.

 

By placing an order with The Diesel Center you acknowledge and agree to adhere to this Return and Refund Policy. Our goal is to facilitate a fair and efficient resolution for all return and refund requests in collaboration with our vendors. If you have any questions or require assistance, please contact our customer service team at [contact information].

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.